Insurance Operations Analyst

Description

Who we are

Faye is the fastest-growing travel protection company in the U.S., and the highest-rated by travelers who use it trip after trip.

We’ve raised $100M to build the autonomous platform for traveler care: insurance, travel care, real-time information, and finance in one place, powered by AI and a team that moves fast.

We’re there for travelers throughout their entire journey, from the moment they book to the moment they’re back home.

The bar is a 6-star experience, 24/7: near-instant payouts, an award-winning app and real support when travel goes sideways. It’s hard to pull off. That’s the point.

Come build what’s next with us.

What we're looking for

This role sits within the Insurance team and is focused on ensuring the accuracy and integrity of our operational and insurance reporting. You'll spend time pulling data, reconciling information across systems, investigating discrepancies, completing underwriting rates and supporting business stakeholders with reporting and analysis.

We're looking for someone who enjoys working with data, has strong SQL and spreadsheet skills, and is naturally curious when something doesn't look right. This is a great opportunity for someone early in their career who wants to develop analytical, operational, and insurance industry expertise in a fast-growing startup environment. This role is ideal for someone who enjoys digging into data, solving operational problems, and building reliable reporting processes that help the business scale.

Responsibilities

• Own recurring reporting and reconciliation processes across insurance operations
• Write SQL queries to pull, validate, and analyze data from multiple systems
• Investigate and resolve discrepancies between reports, source systems, and business metrics
• Help build underwriter raters to support new product launches
• Build and maintain operational reports, dashboards, and tracking tools
• Support carrier, partner, and internal reporting requirements
• Partner with Insurance, Finance, Product, and Data teams to ensure reporting accuracy
• Perform ad hoc analyses to support operational decision-making and process improvements
• Help identify opportunities to improve reporting, automation, and data quality

Requirements

• 2–4 years of experience in operations, analytics, insurance, finance, or a related field
• Strong SQL skills and the ability to independently query and validate data
• Advanced proficiency in Excel or Google Sheets
• Experience working with large datasets and reconciling data across multiple sources
• Strong attention to detail and a structured, problem-solving mindset
• Excellent organizational and communication skills
• Comfortable working in a fast-paced startup environment

Nice to Have:

• Experience in insurance, fintech, or financial services
• Familiarity with BI tools such as Mixpanel or Tableau
• Experience working with Snowflake, BigQuery, or similar data warehouses